Please feel free to contact us if you have any questions or
comments about us or our products.
Newtone Corporation
Honchou 2-2-15, Shangrila Honchou 1F
Nagaoka City, Niigata Prefecture
940-0076, JAPAN
Telephone: +(81)258-86-6954
Fax: +(81)258-86-6964
Website: https://www.imagekit.com
Email: iksupport@imagekit.com
When contacting us for technical support, please include the following information.
User Information
Name - The name of the person who is registered to receive
support.
Product Information
Product name
Version number
Product Serial Number - provided by the vendor when the ImageKit
was purchased.
The VCL or DLL file time stamp.
Development Environment Information
Operating system
Development container
Module being used (VCL or DLL)
If your inquiry involves a scanner or digital camera, please
include the model and version number of that TWAIN device.
If you inquiry involves a web camera, please include the make and
model of the camera and the DirectX version you are using.
Inquiries
Please explain the circumstances or conditions under which the
problem or question exists. This explanation should be made as
clearly and concisely as possible. If it is difficult to explain
the problem in writing, please feel free to attach a small sample
program that illustrates the problem. However, make sure that all
programming not directly related to the issue at hand is eliminated
from the program before sending it to us. Furthermore, please
compress all sample programs into ZIP compression format before
sending.
Note
Support is available ONLY to holders of a VALID PC developer
license who have REGISTERED their license with us. For details
about user registration, please refer to our website.